Leans Sdg Excel

Service Check Points for Quality & Performance

Sr.No	Improvement	Initiative/ Checking Areas
1	Key Performance Indicators	Production Volume: Track the quantities that are able to produce
2	Key Performance Indicators	Production Downtime: Analyze and optimize the maintenance
3	Key Performance Indicators	Production Costs: Monitor the costs implied in the production
4	Key Performance Indicators	Defect Loss: Track the defects / damaged items right away
5	Key Performance Indicators	Rate of Return: Measure how many items are sent back
6	Key Performance Indicators	First Time Right: Understand the performance of your production process
7	Key Performance Indicators	Asset Turnover: Acknowledge the assets in relation to the revenue
8	Key Performance Indicators	Unit Costs: Track and optimize the unit’s costs over the time
9	Key Performance Indicators	Return on Assets: Observe how profitable the business is relatively to its assets
10	Key Performance Indicators	Maintenance Costs: Evaluate the equipment costs in the long run
11	Factors of the Service Capacity	Service Process: Types and variations in services, Combination of Technology and Techniques – Online, Offline, Digitization of the processes
12	Factors of the Service Capacity	Execution or completion times
13	Factors of the Service Capacity	Employee competency or efficiency
14	Factors of the Service Capacity	Total Organization set up
15	Factors of the Service Capacity	Value addition and analysis of values
16	Factors of the Service Capacity	Managerial experience and competency
17	Factors of the Service Capacity	Applied Process of Improvement: Training, Improvement Planning
18	Factors of the Service Capacity	Performance and productivity Target
19	Factors of the Service Capacity	Control and Monitoring of the total service
20	Capacity and Efficiency for Cost Effectiveness	Balancing of all Operations, activities or Section / Group Services
21	Capacity and Efficiency for Cost Effectiveness	Data and fact-based decision making
22	Capacity and Efficiency for Cost Effectiveness	Application of various techniques
23	Capacity and Efficiency for Cost Effectiveness	Plan for Service Demand / requirement Fluctuation, Variations
24	Capacity and Efficiency for Cost Effectiveness	Technical Strategy for Slack and Pick Time services: For Cost effective and Reduction in Service Wastages
25	Capacity and Efficiency for Cost Effectiveness	Digitally manage the sequence of services with Time, Manpower, Operations, as per the new dimension I 4.0
26	Capacity and Efficiency for Cost Effectiveness	Measure the Capacity of each sections and suboperation or sub- services
27		Employee Improvement planning: Training, Processes, Execution, Criticality and Significance from customer’s end
28		Customer and market-oriented process and service design
29	Service Time	Estimation of Services Time for internal planning
30	Service Time	Customer response and agreed Service Time
31	Service Time	Internal Service preparation
32	Service Time	Service Execution Time in workstations and individual operations
33	Service Time	Total Balancing of Supporting services
34	Service Time	Total service completion time
35	Service Time	Service quality, verification and correction Time
36	Service Time	Any support service completion and trail period
37	Service Time	Duration of accomplishment of total business, financial and commercial terms.
38	Service Process	Service planning and establish the Service structure
39	Service Process	Service Readiness
40	Service Process	Customer Communication
41	Service Process	Prepare the Services
42	Service Process	Delivery of the service
43	Service Process	Customer acceptance
44	Service Process	Collection of payment against bill
45	Service Process	Service completion
46	Service Process	Customer Feedback
47	Service Planning and Establish the Service structure	Total activities and operations of service
48	Service Planning and Establish the Service structure	Total Time of each activities and operations
49	Service Planning and Establish the Service structure	Customer’s Details and service requirements and specifications
50	Service Planning and Establish the Service structure	Assigned Manpower and group
51	Service Planning and Establish the Service structure	Internal Verifications points through developing Check-list or online digital checking
52	Service Planning and Establish the Service structure	Process of Identifications of Mistakes and Failure
53	Service Planning and Establish the Service structure	Techniques of Service Improvement
54	Service Planning and Establish the Service structure	Understanding and application of Quality Standards
55	Planning for Services and Operations	Types of services may be tangible or intangible which should be offered or provided
56	Planning for Services and Operations	Process or method to provide these services
57	Planning for Services and Operations	Decision as per the location of the business and what will be the facilities
58	Planning for Services and Operations	Estimation and idea about the service requirements
59	Critical variables and factors for	Number of customers will one have to serve in certain duration
60	service capacity planning	Total Estimation of service times with priority services etc. and calculation of actual times, duration days of the week, which times of the day
61	service capacity planning	Total Estimation of service times with priority services etc. and calculation of actual times, duration days of the week, which times of the day or scheduling
62	service capacity planning	Planning for Managing the services
63	service capacity planning	Any Saturation or overload points or nos. of customers as per orders
64	service capacity planning	What are external and influencing factors, such as occasions, seasons, weather, holidays, affect the demand for services
65	service capacity planning	Define internal Factors of Services which effects and affects the capacity
66	service capacity planning	Estimations of controlled and uncontrolled factors of customer services which could impact the capacity.
67	Prepare for the Services for communication	All main and supporting processes are defined, standardized and followed
68	Prepare for the Services for communication	All Quality points and checked or verified
69	Prepare for the Services for communication	Infrastructure for service are set up, verified and certified
70	Prepare for the Services for communication	Service process completion time and single process times are defined
71	Prepare for the Services for communication	Processes are distributed in individual and in group with responsibility
72	Prepare for the Services for communication	Quality standards are made
73	Prepare for the Services for communication	Manpower are Trained in Tools, Techniques and processes
74	Prepare for the Services for communication	Supporting Functions are defined
75	Prepare for the Services for communication	Total Process Flow are understood and Value Stream are prepared.
76	Activate the Types of Communications	Marketing or promotional communication
77	Activate the Types of Communications	Service communication
78	Activate the Types of Communications	Communication for receiving orders
79	Activate the Types of Communications	Service Feedback
80	Activate the Types of Communications	Verification communication etc.